Office Location

Torrance Office

2463 W. 208th Street Suite 203
Torrance, CA 90501
TEL: (310)-782-8784
FAX: (310)-782-7324

San Diego Office

4660 La Jolla Village Dr.
Suite 500, San Diego, CA 92122
TEL: (858)-202-1314
FAX: (858)-202-1351

Help Desk (South Bay, CA)

(2020/01/13)

POSITION Help Desk
INDUSTRY IT/通信
LOCATION South Bay, CA
HIRING STATUS Direct Hire
WORK HOURS 9am-6pm / Mon-Fri
SALARY $18-20/hr
JOB DESCRIPTION Job Description:
-Handling calls regarding the IT Support Helpdesk.
-Escalation of customer calls to appropriate departments.
-Keep track and record every income request on the help desk tool.
-Follow-up to prevent un-responded issues.
-Generate a monthly report and distribute internally (Managers).
REQUIREMENT/COMMENTS -Customer service / Help desk: 2 years preferred.
-Experience with PSA tools (ServiceNow, Infor, Autotask, ConnectWise, etc.)
-Language:Japanese and English
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